The Torquay United Association Football Club Limited is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
1. The information we collect and how we use it
When you register with us or purchase products from us we need to know your name, postal address, e-mail address, telephone number, credit card number and expiry date.
We gather this information to allow us to process your registration, process any orders you may make and to send you regular newsletters, mailshots and updates. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to your registration or the supply of goods that you may have ordered.
We may also use collated information as statistics for the purpose of monitoring website usage in order to help us develop the website and our services and products and may provide such collated information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the products and services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for feedback and comments on our products and services.
We may also wish to provide you with information about special features on our website or any other service or products we think may be of interest to you. If you would like to receive this information, please send a blank e-mail message to reception@torquayunited.com.
We may also want to provide you with related information from third parties we think may be of interest to you. If you would like to receive this information, please send an e-mail to reception@torquayunited.com.
We would also like to provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you are happy for us to disclose your information in this way, please send an e-mail to reception@torquayunited.com.
2. How we protect your information
The internet is not a secure medium. However we have put in place various security procedures set out in this policy.
All payment transactions take place on a dedicated SSL-secured server operated by Formoda Ltd. All of your details are encrypted before transit to us and remain encrypted until your order is processed. Once your order has been completed we do not store your payment details, therefore you will need to re-enter them when placing subsequent orders. Only authorised TUFC staff can access your password-protected personal information and will only do so in order to fulfil a pending order.
We also keep your information confidential. The internal procedures of The Torquay United Association Football Club Limited cover the storage, access and disclosure of your information.
3.Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.
4. Updating your details
If any of the information that you provided to The Torquay United Association Football Club Limited changes, for example if you change your e-mail address, name or payment details, or if you wish to cancel the registration, please let us know the correct details by sending an e-mail to reception@torquayunited.com.
5. Your consent
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.
Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
6. How to contact The Torquay United Association Football Club Limited
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to reception@torquayunited.com.
